I think my neighborhood is being pillaged by the Vikings.
We all belong here. We’re all torturing each other, all the time, whether we know it or not, whether we want to or not, whether we enjoy it or not.
In short, the goal of customer service is to create raving fans.
That’s not fair. That’s not fair at all.
There’s a grimy and shitty part of every good thing in the world and I’m always pointing toward it. It’s my thing.
Maybe we should just wait out this story a little longer. It might get better, and if not it’ll probably end soon.